Refunds and cancellation

Saffron Scroll is prepaid: you buy pages, and one page is used for each page we read. There is no subscription, so nothing renews by itself and there is nothing to cancel.

What is never charged

• A read that fails.
• A file you send a second time: the same file returns the same result.
• A page in a PDF that is not an invoice, such as a cover sheet.

These need no refund request: no page is used for them.

Asking for a refund

Write to [email protected] from the email address on your account, within 7 days of the payment, with the payment reference shown under Usage → Payments.

• We refund the pages of that payment you have not used, in proportion to the price paid.
• The same rule applies to every plan, top-up and pay-as-you-go purchase.
• Free joining pages, pages already used, and pages that have expired are not refunded.

How the refund is paid

• A payment made through our payment gateway is refunded to the same card, UPI or bank account it came from.
• A payment made by UPI directly to us is refunded by UPI to the account it came from, with the reference shown to you.
• We make the refund once it is approved; your bank or card issuer usually takes 5 to 7 working days to show it.
• You get an email, the refund appears under Usage → Payments, and a GST credit note is issued for it. The pages it covers are taken back from your account.

Closing your account

You can download everything and close your account at any time from Your data. When you close it, you can ask for a refund of unused paid pages under the rules above.

Questions

[email protected] · See also the terms of use.